Dedicated outbound reps who prospect, qualify, and move leads through your pipeline, with dispositions, notes, and coaching baked in. It's less about volume for its own sake and more about clean accountable prospecting where every call outcome is visible to your sales leadership.
Outbound plus research workflows that fill the funnel with better fit conversations, not just vanity dials. We prioritise contactability, firmographic fit, and intent signals so your team spends time on accounts that can actually close.
Qualified meetings on your calendar, so closers spend time closing, not chasing. We confirm fit, urgency, and next step expectations before handoff to reduce no shows and avoid calendar noise.
Voice, chat, and email support that protects CSAT, with QA rubrics and escalation paths you can audit. It's the same principles you'd see in enterprise omnichannel programmes, but with small team responsiveness and direct accountability.
Full stack operational support: workforce rhythm, reporting packs, and performance management tied to KPIs. You get practical governance (forecast, schedule, QA, coaching) without enterprise bureaucracy slowing things down.
Back office and process support that keeps revenue teams moving: tagging, triage, admin, and QA checklists. The goal is simple: your sales and CX teams should spend more time on decisions and less time on operational drag.
You've likely evaluated Teleperformance, Sutherland, or other enterprise providers. Here's where we differ:
Enterprise BPOs need 8-12 weeks of vendor onboarding. We typically go live in 7 days. You keep your existing tools and processes; we staff and train against your playbook.
Large providers often require 20+ seats and multi year contracts. We take teams from 2 seats upward, month to month, with transparent seat pricing in GBP, USD, or AUD.
At big BPOs, you get an account manager who reports to a regional director. Our clients work directly with the people running their campaigns daily.
Enterprise providers sell QA frameworks. We deliver weekly scorecards, call reviews, and improvement plans tied to your CSAT, FCR, or conversion targets.