Outsourced sales & support
for US businesses
We offer cold calling, SDR, lead generation, appointment setting, customer service, full call center operations, and operations support. It's the same managed stack we run for UK and Australian clients but with ET to PT coverage, USD billing, and a US style of accountability.
Coverage, cadence,
and accountability
US teams don't want activity for activity's sake. We align staffing to your calling windows, ticket volumes, and revenue moments across outbound, inbound, and back office. Then we prove it with numbers.
Time zones (ET, CT, MT, PT)
We design shifts around your ICP's availability including late coverage for West Coast buyers and blended inbound and outbound schedules.
- Inbound queues + SLAs
- Outbound windows that respect compliance
- Overflow for peak campaigns
US style communication
Concise, confident, and outcome oriented. We train objection handling, dispositions, and handoffs so your pipeline doesn't leak in the CRM.
- Scripts that iterate weekly
- Clear escalation paths
- Retention + support tone options
Leadership visibility
US operators want receipts: recordings, rubrics, and KPI summaries. We build a weekly rhythm so issues get fixed fast instead of being discovered at month end.
- Attendance + adherence reporting
- Quality scorecards
- Pipeline contribution tracking (where applicable)
What it costs
We publish our rates — per dedicated caller, per month, everything included, billed in USD.
- Real estate, HVAC & cleaning callers: $850–$1,500
- Customer service: $850–$2,000
- Roofing (storm-surge ready): $2,000–$3,000
Every service line
One partner for outbound, inbound, and ops with CRM hygiene and QA built in.
Every industry playbook
Real estate, SaaS, roofing, solar. Each one comes with tailored talk tracks and quality gates.
What US organisations outsource
The same global capabilities but tuned for US time zones, tone, and reporting expectations.
- Outbound SDR, lead gen, and appointment setting
- Inbound customer support (voice + tickets)
- Managed call center operations at scale
- Operations support tied to sales and CX workflows
FAQ for US clients
Do you work in our CRM? Yes. HubSpot, Salesforce, Zendesk, and others. We follow your disposition rules and escalation policy.
Can you support compliance sensitive industries? We start from your approved talk tracks and QA requirements and then tighten based on real call outcomes.
How does pricing work? Transparent seat pricing in USD, management included, with a defined ramp plan.