Pricing
Plain numbers.
No surprises.
Dedicated callers from $850 (£650) per month, everything included. The rate we quote is the rate you pay — no setup fees, no minimum term, no hidden extras.
Plain numbers.
Call centre outsourcing rates by service — August 2026
Most outsourcing providers make you book a demo to see a price. Here are ours. Every figure is per dedicated caller, per month, and includes the agent, a team leader, quality assurance, call recordings, and reporting. Billing is in your currency: GBP for UK clients, USD for US clients, AUD for Australia.
| Service | USD | GBP | Typical work |
|---|---|---|---|
| Real estate calling | $850–$1,500 | £650–£1,200 | ISA work, seller outreach, speed to lead |
| HVAC | $850–$1,500 | £650–£1,200 | Answering, booking, maintenance plans |
| Roofing | $2,000–$3,000 | £1,550–£2,350 | Storm response, estimate booking, follow-up |
| Customer service | $850–$2,000 | £650–£1,550 | Inbound voice, email, chat, overflow |
Where you land inside a band depends on calling hours, inbound/outbound mix, and coverage windows — an agent working US evening shifts for storm response costs more than one handling UK daytime overflow. You get an exact figure on the scope call, in writing.
What every seat includes
- A dedicated, trained agent working your scripts, your CRM, and your hours
- Team leader supervision and weekly calibration
- QA scorecards and call recordings — visible to you, always
- Dispositions and reporting in your systems, not a monthly PDF
- Replacement cover: sick days and attrition are our problem, not yours
What a weekly scorecard looks like
Illustrative example412
Calls handled
96%
QA score
38
Bookings
100%
Calls recorded
| Disposition | Share of calls |
|---|---|
| Booked / qualified | 9% |
| Callback requested | 15% |
| Not interested | 28% |
| Voicemail / no answer | 48% |
Four ways to buy
Dedicated seats
The standard model, priced above. Your agents, full-time on your account, from 2 seats. Month-to-month — scale up or down with your season.
Pooled overflow
For smaller teams that can't fill a full seat: a shared agent handling your overflow alongside two or three similar businesses. Priced on the scope call based on expected volume.
Custom teams
Multi-seat operations with dedicated management — for multi-location operators and groups that need 10+ seats, custom QA frameworks, or white-label coverage. Scoped individually.
Pay-per-lead · no monthly commitment
No seat cost — pay only for a booked, qualified appointment. $250 for roofing, solar, HVAC, and home builders; $225 for real estate; $350 for SaaS and B2B; $300 for financial services, insurance, and legal services. A minimum monthly volume applies.
See pay-per-lead pricingA worked example: a real estate investor running 2 dedicated callers pays $1,700–$3,000 per month all-in — dialing, qualifying, and booking acquisition calls roughly 340 hours a month. A single US-based caller alone costs $3,500–$5,500 fully loaded.
Offshore call center pricing by country — how Egypt compares
| Location | Typical rate | Timezone fit (UK/US) |
|---|---|---|
| Egypt (SOS) | $850–$3,000 by service | UK +2h · US East workable |
| Philippines | $700–$1,400 | UK +7/8h · US night shifts |
| India | $600–$1,200 | UK +4.5/5.5h · accent variance |
| South Africa | $1,200–$2,000 | UK +1/2h |
| Eastern Europe | $1,500–$2,500 | UK +1/2h |
| UK onshore | £2,200–£3,200 | — |
| US onshore | $3,500–$5,500 | — |
Egypt's position is unusual: Philippine-level pricing with a European timezone and neutral accents. That's why Egypt vs Philippines and nearshore vs offshore comparisons increasingly land on the same answer for UK-hours work.
Pricing questions, answered plainly
How much does it cost to outsource a call centre agent?
A dedicated offshore agent with Speed Outsourcing costs $850–$3,000 (£650–£2,350) per month depending on the service: real estate and HVAC run $850–$1,500, customer service $850–$2,000, and roofing $2,000–$3,000 — each including the agent, team leader, QA, recordings, and reporting. Onshore equivalents typically cost three to four times more.
Is there a setup fee or minimum contract?
No — setup is £0/$0 and every engagement is month-to-month with no minimum term, starting from 2 seats. You can scale seats up for a busy season and back down afterwards without penalty; we ask only for reasonable notice so we can redeploy your agents.
Why does roofing cost more than other verticals?
Roofing calling runs $2,000–$3,000 (£1,550–£2,350) per caller monthly because storm-response work demands surge scheduling, US evening coverage, and agents trained on insurance and damage qualification — a heavier operational load than standard appointment setting, which prices from $850.
What currency do you bill in?
You're billed in your own currency — GBP for UK clients, USD for US clients, AUD for Australian clients — at the rates shown on this page, with no exchange-rate surcharges added later. Invoices are monthly, in advance, and itemised per seat.
What if we can't fill a full-time seat?
Smaller teams use the pooled overflow tier: a shared agent covering your calls alongside two or three similar businesses, priced on the scope call by expected volume. It's the affordable way to stop missing calls before you're ready for a dedicated caller.
How fast can we go live?
Around 7 days from scope call to first call, using your existing scripts, CRM, and workflows — there's no procurement cycle or implementation project. Storm-surge roofing seats can be added in 24–48 hours for existing clients.
What does outsourced call centre pricing look like for UK companies?
UK clients are billed £-first at £650–£2,350 per dedicated agent per month depending on service — against £2,200–£3,200 for an equivalent onshore UK seat before management overhead. Because Egypt works London hours natively there is no out-of-hours premium for UK daytime coverage, the UK cost guide breaks the comparison down line by line, and the call centre outsourcing UK page covers the full UK service stack.