Centralised answering, booking, and outbound across your whole platform — per-brand scripts, unified QA, one set of reports. Run by a founder who operated exactly this model at 200-agent scale. From $850–$1,500 per caller/month (£650–£1,200).
Buy five home-services businesses and you inherit five ways of answering the phone. One location has a brilliant office manager who books everything; another lets calls roll to a tech's mobile; a third pays a per-minute answering service that takes messages nobody actions. Nobody can tell you the group's answer rate, booking rate, or how many leads died on hold last month — because the data lives in five places, or nowhere.
For a multi-location operator or a PE-backed platform, that is not an admin nuisance. It is unpriced leakage on every location's revenue line, and it gets worse with every acquisition you close.
Phone handling is usually the last thing to be integrated after a deal, because it looks like a local detail. In practice it is where the synergy case quietly leaks:
The alternative is the model large home-services brands run internally: one central team answers and makes calls for every brand and location, working inside each location's field-service software, with one QA framework and one reporting layer over the top. Speed Outsourcing builds and runs that team for you from Egypt — dedicated agents, team leaders, and QA on your account, not a shared pool.
This is not theoretical for us. Our founder, Mohamed Hanafy, ran exactly this model for Fantastic Services — a multi-brand home-services group operating across the UK and Australia — building and managing a 200-agent centralised operation covering sales, booking, and customer service for dozens of service verticals under one QA and reporting structure. That operating experience is the product here.
Centralised does not mean generic. Each brand keeps its own greeting, tone, pricing rules, and escalation paths; agents are trained on per-brand scripts and the dialler or phone system presents the brand before the call connects. A caller to your plumbing brand hears your plumbing brand — the fact that the same operation also books your HVAC, cleaning, and roofing brands is invisible to the customer and very visible in your cost line. Cross-brand knowledge becomes an asset: an agent who spots a cleaning customer with a leaking boiler books the plumbing job too.
(£650–£1,200) for HVAC, cleaning, and general home-services calling · solar and customer service $850–$2,000 (£650–£1,550) · roofing $2,000–$3,000 (£1,550–£2,350) · Month to month · $0 setup · Teams from 2 seats · Live in about 7 days
Rates are flat per dedicated caller and include the agent, team leader supervision, QA scoring, call recordings, and reporting. For multi-location groups the real design work is volume: how many seats cover your combined call curve across time zones and seasons, and how brands share them. That is scoped on the call, and multi-seat operations with dedicated management are priced as custom teams. Run your own numbers on the savings calculator — a central seat replacing fractions of front-desk time across several locations is usually the easiest ROI case on this site.
Most roll-ups run different software at different locations, at least for a while. Our agents log into each location's instance and book directly — ServiceTitan at one brand, Jobber at another — so you get centralised handling without forcing a premature systems migration. When you do consolidate platforms, the calling operation moves with you.
Dedicated callers run $850–$1,500 per month (£650–£1,200) for HVAC, cleaning, and general home-services work, $850–$2,000 for solar and customer service, and $2,000–$3,000 (£1,550–£2,350) for roofing — month to month, $0 setup, from 2 seats. Total team size is scoped against your combined call volume across locations, so the per-location cost typically lands well below one local hire.
Yes — each brand gets its own scripts, greeting, pricing rules, and escalation paths, and agents see the brand on screen before the call connects, so a centralised team of dedicated agents answers every call in the right company's name. This is standard practice in large multi-brand operations; our founder ran it across dozens of service verticals at Fantastic Services.
No — agents work logged into each location's own instance, whether that is ServiceTitan, Housecall Pro, Jobber, AccuLynx, or something else, so you can centralise phone handling in weeks without waiting for a platform-wide systems migration. Unified reporting sits on top of the call layer, giving head office one view even while the underlying software stays mixed.
Existing clients typically bring a new location onto the central operation in two to four weeks: scripts and escalation rules are documented, agents are trained on the brand, numbers are routed, and the location appears in group reporting. A first engagement goes live in about 7 days, usually starting with one or two locations before rolling out across the platform.
Every call is recorded and QA-scored on one scorecard, and you get answer rate, booking rate, campaign output, and dispositions broken down by location and brand — delivered weekly and visible in your systems, not summarised in a monthly PDF. That single reporting layer is usually the first time a roll-up sees its true group-wide phone performance.
See the vertical-specific teams that plug into a group operation: HVAC answering and booking, roofing appointment setting, solar appointment setting, and commercial cleaning appointment setting — or browse every vertical on the industries hub.