About Speed Outsourcing Solutions
Built by someone
who ran the floor
Speed Outsourcing Solutions was founded by Mohamed Hanafy. Before starting SOS, he helped run a 200-agent operation in Egypt for Fantastic Services — one of the UK's largest home-services brands — scaling call centre teams across two sites for UK and Australian customers.
That experience is the operating model here: the same training, QA scorecards, and floor management that enterprise home-services brands get, delivered in team sizes that work for growing companies. You'll speak to Mohamed on your scope call — not a sales rep.
How we fit
next to giants
Global providers like Teleperformance or Sutherland operate at enormous scale across dozens of countries. We deliberately stay smaller: faster decisions, tighter feedback loops between you and our leadership, and team shapes that match your stage, whether you need ten seats or a pilot.
What we optimise for
Clear KPIs, honest reporting, and weekly coaching, not vanity activity metrics. You should be able to explain ROI to your board in one slide.
- Voice, chat, and email customer support outsourcing
- Outbound prospecting and SDR based programmes
- Back office and operations support tied to CX
Where to go next
Explore service modules, market specific coverage on our UK, USA, and Australia pages, or our call centre cost guides if you're still researching outsource customer service cost.
Want the team behind these numbers
on your calls?
Scope a team with the founder directly — clear pricing, live in about 7 days.