About Speed Outsourcing Solutions
A trained floor in Alexandria,
run by operators
Speed Outsourcing Solutions was founded in September 2024 by Moe Hamza. We are a delivery centre in Alexandria, Egypt, with native level English speaking agents handling outbound sales, appointment setting, and customer support for UK, US, and Australian brands.
Every client gets the same operating standard: agents trained on your script, calls recorded, QA scorecards, and a manager review before results reach you. It is the model enterprise brands expect, in team sizes that work for growing companies.
The people
running your calls
A small leadership team that stays close to every account, so decisions are fast and you always know who is accountable.
Moe Hamza
Founder & CEO
Moe founded SOS in September 2024 and built the Alexandria floor from zero, training the team and setting the QA standard that every client account runs on.
His sales career spans the US, UK, Australia, and the UAE, including a move up to sales coach at AT&T, and he holds a degree in Information Technology from Alexandria University. Under his leadership the floor has helped US clients take 10 deals to signed contract. You'll speak to Moe on your scope call, not a sales rep.
Alaa Elhawy
Operations Manager
Alaa runs day to day operations at SOS, with experience in operations and executive management. Her background in procurement engineering and project execution shapes how she designs processes and coordinates the teams and vendors behind every account.
Her focus is the operational foundation that lets SOS scale: onboarding new teams quickly, keeping every account on schedule, and making sure the QA standard holds as we grow.
Yhya Essam
Acquisitions Manager
Yhya leads the acquisitions side of the business, where opportunities are sourced, qualified, and priced. He has experience managing US portfolios across multiple competitive markets, with a background in financial underwriting and strategic sales. He pairs underwriting discipline with commercial judgment.
Mariam Nader
Dispositions Manager
Mariam builds and manages client and buyer relationships, coordinates deal flow, and negotiates transactions. Her background in translation and interpretation strengthens her communication and negotiation, particularly with international clients and remote teams.
How we fit
next to giants
Global providers like Teleperformance or Sutherland operate at enormous scale across dozens of countries. We deliberately stay smaller: faster decisions, tighter feedback loops between you and our leadership, and team shapes that match your stage, whether you need ten seats or a pilot.
What we optimise for
Clear KPIs, honest reporting, and weekly coaching, not vanity activity metrics. You should be able to explain ROI to your board in one slide.
- Voice, chat, and email customer support outsourcing
- Outbound prospecting and SDR based programmes
- Back office and operations support tied to CX
Where to go next
Explore service modules, market specific coverage on our UK, USA, and Australia pages, or our call centre cost guides if you're still researching outsource customer service cost.
Want the team behind these numbers
on your calls?
Scope a team with the founder directly — clear pricing, live in about 7 days.