Dedicated Egypt-based callers who answer policyholder enquiries live, take first-notice-of-loss details onto your claims system, chase renewal and documents, and work outbound renewal campaigns — on non-advice scripts your firm approves, with every call recorded. From $850–$2,000 per caller/month (£650–£1,550).
Policyholders call insurers at the worst moments — after a crash, a flood, a break-in — and the first few minutes of that call set the tone for the entire claim. They also call about renewals, mid-term adjustments, and coverage questions that have nothing to do with a loss. Both kinds of calls need the same thing: someone who picks up fast, follows the process correctly, and logs everything the way your claims and compliance teams expect.
That is hard to staff in house, especially around renewal season or after a catastrophe event when call volume triples overnight. Speed Outsourcing runs a dedicated call handling desk for insurers, MGAs, and brokers: trained callers who work your systems on scripts your firm approves, handle the structured conversations, and escalate everything that needs a licensed decision to your people.
When a policyholder reports a loss, callers take the structured intake — policy number, date and description of loss, contact and location details — log it directly into your claims system, and route it to the right adjuster or queue. Every FNOL call is answered live and recorded, so claims start moving the same day instead of sitting in a voicemail queue overnight.
Most inbound volume is not claims — it is policyholders asking about coverage, payment status, or requesting a mid-term address or vehicle change. Callers handle these from your approved customer service workflows, update your policy admin system directly, and escalate anything outside the script to your team.
Renewal dates are revenue sitting in your book that is easy to lose to a competitor quote. A structured outreach desk calls policyholders ahead of renewal, confirms details, flags lapsed or at-risk policies to your retention team, and runs the follow-up cadence until the renewal is confirmed or handed off — steady, list-driven calling that in-house teams rarely have spare capacity to run consistently.
Claims stall on missing documents as often as they stall on complexity — a missing repair estimate, an unsigned form, outstanding photos. Callers chase the outstanding item, give policyholders a clear status update, and log every touch in your claims system, keeping the file moving without pulling an adjuster off their caseload to make a status call.
We are direct about where the line sits. Callers work strictly from non-advice, non-binding scripts your firm approves: they take FNOL details, answer policy questions, book callbacks, and log outcomes. They never quote premiums, bind or amend coverage, or advise on suitability. Anything a caller cannot resolve from the approved script — including any coverage or liability judgement — is escalated to your licensed staff.
Around that boundary sits the operational discipline insurers expect: calls are recorded, QA is scored against your approved wording and disclosure requirements, escalation rules are documented, and your compliance team can review recordings and QA records at any time. Data handling, access controls, and security practices are detailed on the security page.
Your firm keeps claims and underwriting authority. Outsourced callers handle the structured intake and outreach inside the compliance framework you define — approved scripts, escalation matrices, disclosure wording. We do not adjudicate claims or bind cover; we are the operational capacity that keeps the phones answered and the pipeline moving.
(£650–£1,550) · Month to month · £0 setup · Teams from 2 seats · Live in about 7 days
Where you sit in the band depends on coverage hours, call complexity, and the QA and documentation depth your claims or compliance team requires — FNOL and claims-status seats typically sit higher than general policy-enquiry seats. The rate is a flat monthly fee per dedicated caller, with no per-call charges and no enterprise minimums. Full breakdown on the pricing page; compare a loaded in-house claims-intake hire at several times the cost, before recruitment time and management overhead.
Callers work directly inside your systems — your policy admin platform, claims system, and telephony. Every FNOL, disposition, note, and escalation is logged in your instance in real time, so your data stays yours and your claims team sees every call outcome as it happens.
Dedicated insurance callers cost $850–$2,000 per caller per month (£650–£1,550), billed month to month with £0 setup, starting from 2 seats, and typically live in about 7 days. Claims-intake and FNOL seats with stricter QA and documentation requirements sit at the higher end of the band.
Yes. Callers take FNOL details on your approved intake script — policy number, loss date, description, contact details — log the claim in your system, and route it to your adjusters. They do not adjudicate coverage or authorise payouts; that decision stays with your claims team.
No. Callers work strictly from non-advice, non-binding scripts your firm approves — enquiries, renewals, appointment booking, and claims intake. Anything involving a quote, binding cover, or advice on suitability is escalated to your licensed staff.
Yes. Every call is recorded, logged against the policy or claim record in your system, and QA-scored against your approved wording and disclosure requirements — giving you a full audit trail for regulatory review or claims disputes.
Yes. Contracts run month to month, so you can add trained seats ahead of renewal season or a catastrophe event, run them through the surge, and scale back once volume normalises — no long-term commitment or notice period.
Browse every vertical on the industries hub, see published seat rates on the pricing page, review how we handle data, access, and recordings on the security page, or see the adjacent financial services call handling page. Insurance support for two of our core UK metros: London and Birmingham — and for Sydney, Australia's financial capital. Prefer to pay per qualified appointment instead of a monthly seat? See pay-per-lead pricing.