Call centre outsourcing for London
finance, retail, and SaaS teams
Dedicated Egypt-based teams for London financial services, retail, and SaaS companies — sales, support, and back-office calling, in GMT hours, billed in GBP. Live in about 7 days.
Finance, retail,
and the highest onshore costs in the UK
London runs on financial services, a dense retail and ecommerce scene, and one of the country's biggest tech clusters — and it carries the highest onshore staffing costs in the UK. That combination is exactly where outsourced seats save the most.
Financial services support
Client service lines, adviser calendar management, and document chasing are among our most-run London playbooks, built around a compliance-aware approach for regulated queues.
- Client service and status calls
- Adviser calendar booking
- Document chasing and follow-up
Retail & ecommerce coverage
Order status, returns, and peak-season overflow for London retail and ecommerce brands, using the same WISMO and refund workflows we run for retailers nationwide.
- Order status and WISMO handling
- Returns, exchanges, and refunds
- Peak-season overflow (Black Friday, Christmas)
GMT hours & tone
Egypt (GMT+2) lines up cleanly with the London working week, and agents are trained on UK spelling, polite directness, and the tone London customers expect.
- Business hours coverage
- Overflow and after-hours options
- Brand voice calibration
What it costs
Published rates — per dedicated caller, per month, billed in GBP.
- Real estate, HVAC & cleaning callers: £650–£1,200
- Customer service: £650–£1,550
- Roofing (storm-surge ready): £1,550–£2,350
Every service line
Pick one capability or combine several. We staff, train, QA, and report as one managed team.
Every industry playbook
Financial services and retail lead the London market, but every vertical we run is available with the same 7-day ramp.
Why London companies choose us
- Biggest onshore cost gap of any UK region — savings are largest here
- Compliance-aware agents for regulated financial services queues
- GBP billing, published rates, no long-term contract
- Live in about 7 days from signed agreement
FAQ for London clients
Do you work with London financial services firms?
Yes — client service lines, adviser calendar support, and document-chasing calls are among our most-run London financial services playbooks.
Can you support London retail and ecommerce brands specifically?
Yes — order status, returns, and peak-season overflow for London-based retail and ecommerce brands is one of our core playbooks.
How does London staffing cost compare to an outsourced agent?
A fully loaded onshore UK seat runs £2,200–£3,200 per month, and London hiring typically sits at the top of that range. Dedicated outsourced agents run £650–£2,350 depending on service.